TRANSPORT AND LOCATION
We have a private car-park and offer assistance with unloading suitcases to all guests from a drop-off point directly outside the hotel. We offer help in reserving wheelchairs, scooters etc from our local Shop Mobility office and the items are delivered to and collected from the hotel. There is a regular bus service to local towns with stops within 500m of the hotel.
MAIN ENTRANCE AND RECEPTION FEATURES
We have created a semi-permanent ramp from the driveway to the front door of the hotel (a very gentle incline) and the hotel’s double doors open to provide wide access. There is a bell on the door to gain access if the guest has difficulty opening the door.
Our ground floor is level throughout the and our reception on the ground floor is away from the public rooms and relatively quiet. There is a seat for guests who have to wait to be attended to. Staff are instructed to take guests to a seating area with low tables if they are unable to use the counter for payment of bills.
We have a large ground floor unisex toilet with grab-rails and low wall-mounted sink which is designated for disabled guests use. We have no public phone in reception (not an AA requirement) but guests are welcome to use the telephone in reception in an emergency. All doors, entrances and corridors are wide enough for wheelchair/zimmer frame/pushchairs.
All rooms are clearly signed and whilst they are not indicated in Braille type, a member of staff would always be available to guide a guest to their rooms at whatever time of day or night they needed help.
We have a bedroom in the main house which is specifically adapted for wheelchair users and is very close to reception. Additionally we have 9 ground floor Garden Rooms, situated adjacent to the main house building.
Assistance dogs are welcomed. Room service is available throughout the day with meals available at certain times of the day. Task lighting – an anglepoint lamp is available from reception on request. There is a telephone in every bedroom.
The hotel’s spacious restaurant is assessable to wheelchair users (certain tables are designated for this purpose) We are also sensitive to requests for quiet tables, well-lit tables and special seating for children. Menus are clearly typed and can be read to the guest on request. Chef can adapt meals for special dietary requirements with advance warning.
Our usual policy is only to accept non-mobile guests with carers who would be responsible for their evacuation in the case of a fire since management cannot guarantee assistance with evacuation. We require that those guests who might need assistance in the case of a fire discuss their requirements with us on check-in.
Although we have tried to be as accurate as possible and include as much detail as we can in the statement, we are always willing to give more information on any aspect of this hotel or discuss specific requirements with prospective guests.